Here are items from Joanne Nolan, Oracle Support
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Customer Quick Reference Guides -
http://www.oracle.com/support/library/index.html#guides
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Oracle Technical Support Policies -
http://www.oracle.com/support/policies.html
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Lifetime Support -
http://www.oracle.com/support/lifetime- ... olicy.html
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Advisor Webcasts, Document ID 405149.1
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Speed Trainings or Links to Recorded Training, IDs 555057.1 or 603505.1
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My Oracle Support Configuration Manager
- Log into My Oracle Support -> Collector tab for a video tutorial, FAQ, Prerequisites, Getting Started, Quick Start, Installation and Administration Guides, and other helpful resources.
- My Oracle Support Health Checks Catalog, Doc ID 868955.1
- Advisor Webcasts, Document ID 405149.1; specifically My Oracle Support Configuration Manager
- My Oracle Support login page -> Priority Handling
- Service Request Priority Routing Using Configuration Manager, Doc ID: 555057.1
- Log into My Oracle Support -> Reports > Inventory Report –OR- Dashboard > Inventory Region. Inventory Report, Doc ID 733251.5
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Patches and Updates
- My Oracle Support Patches and Updates, Doc ID 847410.5
- Oracle Recommended Patches - Oracle Database, Doc ID 756671.1
- Patch Wizard Utility, Doc ID 976188.1 and FAQ, Doc ID 976688.1
- Patch Set Updates for Oracle Products, Doc ID 854428.1
- Recorded Trainings, Doc ID 603505.1 for the Patches and Updates viewlet
- Critical Patch Updates and Security Alerts
- Oracle Recommended Patches -- Oracle Database, ID 756671.1
- Critical Patch Update (CPU) Advisory
http://www.oracle.com/security/critical ... pdate.html
and
http://www.oracle.com/technology/deploy ... alerts.htm
- Patch Set Updates -
http://stddrwiki.us.oracle.com:7778/twi ... n/OverView
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Newsletter subscriptions
- Oracle Newsletters -
http://www.oracle.com/newsletters/index.html
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My Oracle Support
- Personalization - Customizing the SR region to only include SRs created by me as well as including my favorites
- Settings -> Hot topics emails – SR favorites; Monitor Products product bugs marked as favorites
- Knowledge Tab ->
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Online documentation
- Tools and Training -> Training Web Seminar, ID 559337.1
- Tools and Training -> Diagnostics Tools, ID 559339.1
- Tools and Training -> Welcome and Info Centers
- Oracle E-Business Suite Electronic Technical Reference Manuals (eTRM), ID 150230.1
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Oracle Events -
http://events.oracle.com/
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Communities
- My Oracle Support -> Communities tab
- Oracle Community
http://www.oracle.com/us/community/index.html
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Oracle By Example http://www.oracle.com/technology/obe/start/index.html
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Oracle University http://education.oracle.com/pls/web_pro ... ?page_id=3